Scams and consumer rights

FCAWA Consumer Law Series - 1 Tech CPD

We will discuss the responsibilities of Banks and other financial institutions to protect customers from being scammed or compensate them where a loss is suffered. We will look at instances where the loss is caused by financial abuse by a friend or family member including withdrawal of super – a problem that was amplified by the COVID early release of super initiative in which of thousands were coerced into withdrawing super. We'll look at how AFCA and the Regulators handle these matters.

Presented by Josh Mennen and Jack Carr

Disclaimer: On applying to attend this training please be aware the information distributed has been prepared by an external provider and is merely for educational and information purposes. Please be aware whilst the FCAWA takes all care to avoid any issues on the content, this is no substitute for seeking professional independent advice.

The FCAWA does not financially benefit or have any commercial arrangements or financial agreements with any of these external training bodies.

Accordingly, the FCAWA will take no responsibility or indemnify any Financial Counsellors or services that seek to utilise these training providers/ companies as a future source referral for services with clients of their practice.